About SalesWorks

With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We are currently seeking driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

Core Responsibilities

  • Complete outbound calls to Active, Unrealised, and Inactive customers or donors for various purposes, such as obtaining new financial details, upgrades, reactivation, and conversion.
  • Manage all inbound calls from donors/customers efficiently and professionally.
  • Ensure calls are completed within specified timelines determined by assignment.
  • Maintain accurate and correct data entry in the system at all times.
  • Handle each call, both inbound and outbound, professionally and courteously to achieve satisfactory outcomes.
  • Immediately escalate any issues encountered, including backlash or negative feedback, data inconsistencies, technical difficulties, or task completion delays.
  • Generate and distribute daily, weekly, and monthly reports to relevant parties.
  • Provide assistance to team members as needed, including fact-finding on highlighted issues and handling sales leads.
  • Update SG Global for cases requiring assistance and generate reports for SalesWorks and SG Global promptly.
  • Email daily rejects to the Marketing Office for any submissions rejected by Customer Service.
  • Provide backup support to other team members as required.

What We Are Looking for in a Candidate:

  • Works well in a call-centre environment.
  • Excellent communication skills, fluent in English and Bahasa Malaysia.
  • Proficiency in Mandarin/Cantonese would be advantageous.
  • Computer literacy is essential, particularly in MS Word and Excel.
  • Mature, resourceful, tactful, and diplomatic with excellent listening skills.
  • Self-motivated individuals with integrity, a drive to achieve targets, and good organisational skills.

What We Offer:

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment


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