Customer Service Executive

The candidate will manage inbound and outbound calls, ensuring customer satisfaction through prompt issue resolution. Responsibilities include maintaining accurate customer records, preparing detailed contact reports, and analyzing call interactions to inform decisions.They will collaborate with supervisors to review processes, identify gaps, and provide feedback for improvement. Demonstrating integrity and excellent communication skills, the candidate will proficiently use the CRM system to process and verify customer applications, extract order information, and support management with data for reports.Proactive issue resolution and performing additional duties as assigned to support the team and organization are also key aspects of this role.

About SalesWorks

With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We are currently seeking driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

Core Responsibilities

  • Complete outbound calls to Active, Unrealised, and Inactive customers or donors for various purposes, such as obtaining new financial details, upgrades, reactivation, and conversion.
  • Manage all inbound calls from donors/customers efficiently and professionally.
  • Ensure calls are completed within specified timelines determined by assignment.
  • Maintain accurate and correct data entry in the system at all times.
  • Handle each call, both inbound and outbound, professionally and courteously to achieve satisfactory outcomes.
  • Immediately escalate any issues encountered, including backlash or negative feedback, data inconsistencies, technical difficulties, or task completion delays.
  • Generate and distribute daily, weekly, and monthly reports to relevant parties.
  • Provide assistance to team members as needed, including fact-finding on highlighted issues and handling sales leads.
  • Update SG Global for cases requiring assistance and generate reports for SalesWorks and SG Global promptly.
  • Email daily rejects to the Marketing Office for any submissions rejected by Customer Service.
  • Provide backup support to other team members as required.

What We Are Looking for in a Candidate:

  • Works well in a call-centre environment.
  • Excellent communication skills, fluent in English and Bahasa Malaysia.
  • Proficiency in Mandarin/Cantonese would be advantageous.
  • Computer literacy is essential, particularly in MS Word and Excel.
  • Mature, resourceful, tactful, and diplomatic with excellent listening skills.
  • Self-motivated individuals with integrity, a drive to achieve targets, and good organisational skills.

What We Offer:

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment

IT Project Manager

The candidate will take on a comprehensive role, managing end-to-end project and change request cycles. This includes engaging with the business, implementing solutions, and maintaining thorough documentation throughout the process. The candidate will oversee project progress, adapting work as needed to ensure deadlines are met and budgets are adhered to. The ideal candidate for this role will have proven experience in project management, particularly in system integration and solution design. They must demonstrate strong leadership and communication skills, with the ability to proactively mitigate risks and adapt to changing circumstances. A successful track record of delivering projects on time and within budget is essential.

About SalesWorks

With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About the Role

This candidate is responsible for:

  • Leading end-to-end project or change request cycles, from business engagement to implementation and documentation.
  • Managing project progress, adapt work as required, and ensure deadlines and budgets are met.
  • Coordinating stakeholders from various departments and countries to ensure deliverables are achieved.
  • Optimising and improving processes and approaches as needed.

This candidate should have:

  • Proven experience in project management, including system integration and solution design.
  • Strong leadership and communication skills.
  • Ability to proactively mitigate risks and adapt to changing circumstances.
  • Track record of delivering projects on time and within budget.

Core Responsibilities:

  • Collaborate with business and IT stakeholders to define solutions and implementation requirements.
  • Prioritise requirements, define scope and dependencies, ensuring timely delivery within available resources.
  • Manage project deliverables including implementation plans, schedules, budgets, and risk assessments.
  • Lead vendor selection processes and manage vendor deliverables effectively.
  • Partner with internal and external teams to ensure on-time and quality delivery.
  • Drive pilot and release strategies, managing each release for seamless go-live.
  • Proactively manage requirements to decrease future support requests.
  • Anticipate and resolve problems to maintain progress.
  • Take ownership of issue resolution and ensure timely deployment of systems and networks.
  • Accountable for on-time delivery, quality, and cost-effectiveness.

What We Are Looking For In A Candidate:

  • Demonstrated ability to manage geographically distributed teams in multi-vendor environments.
  • Strong project management skills, adept at handling multiple projects simultaneously.
  • Creative and strategic thinker, with the ability to implement innovative solutions and solve complex problems.
  • Excellent interpersonal skills, capable of effective communication with both technical and non-technical stakeholders.
  • Proficiency in development with Azure, ASP.NET & Microsoft SQL Server platform, coupled with hands-on IT project management experience.
  • Detailed knowledge and experience in Software Development Lifecycle, particularly Agile & Incremental methodologies.
  • Experience in developing cloud-aware application design is advantageous.
  • Strong goal-setting and task-prioritisation abilities.
  • Collaborative approach, able to work effectively with diverse groups and individuals.
  • Innovative mindset, offering fresh ideas and exceeding expectations.
  • Effective communication and presentation skills, coupled with strong analytical and interpersonal abilities.
  • Team player and team builder, fostering a collaborative and supportive work environment.
  • Proficiency in leadership, facilitation, situational awareness, conflict resolution, and continuous improvement.
  • Good command of English (verbal and written).
  • PMP, PRINCE2, or Agile certified, with proficiency in Mandarin as an added advantage.

What We Offer

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment

Product Owner

This candidate is responsible for managing and delivering high-impact products and features. You’ll work closely with cross-functional teams, continuously prioritising and adapting to market dynamics and customer feedback. It requires a strategic mindset, a deep understanding of Agile methodologies, and the ability to thrive in an ever-changing landscape.

About SalesWorks

With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavors for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We are currently seeking driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About the Role

This candidate is responsible for managing and delivering high-impact products and features. You’ll work closely with cross-functional teams, continuously prioritising and adapting to market dynamics and customer feedback.

This role requires a strategic mindset, a deep understanding of Agile methodologies, and the ability to thrive in an ever-changing landscape.

Core Responsibilities

  • Define and communicate compelling product visions aligned with company goals and market trends. Continuously gather insights to make data-driven decisions.
  • Maintain well-prioritised product backlogs, adjusting priorities in real-time to meet market demands and customer needs.
  • Define detailed product requirements and collaborate closely with development teams to ensure seamless translation into functional features.
  • Participate in Agile ceremonies, ensuring user stories are well-understood and delivered effectively within sprint timelines.
  • Collaborate with UX/UI designers to create visually appealing and user-friendly product interfaces. Conduct testing to refine features and ensure a seamless user experience.
  • Prioritise features that deliver maximum value to customers while aligning with business goals. Continuously evaluate and optimise product performance.
  • Engage with executives, customers, and development teams to gather input and feedback. Effectively communicate progress and product vision to internal and external stakeholders.
  • Ensure products meet high-quality standards and defined acceptance criteria. Plan and execute successful product launches, monitoring performance and gathering feedback for continuous improvement.

What We Are Looking for in a Candidate:

  • Strong project management skills, including proficiency in Agile methodologies like Scrum and Kanban.
  • Excellent communication and leadership abilities.
  • A strategic thinker who can quickly adapt to changing circumstances.
  • Technical understanding to effectively communicate with development teams.
  • Conflict management skills, addressing conflicts with diplomacy and professionalism.
  • Ability to comprehend and align product strategy with overall company objectives.

What We Offer:

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment

Software Quality Assurance Engineer

Do you have a passion for quality and a keen eye for detail? Are you a skilled tester with a leadership mindset? We’re seeking a Software Quality Assurance Engineer (Manager) to join our dynamic IT team! You’ll play a pivotal role in ensuring the quality, performance, and reliability of our software applications through a comprehensive testing strategy.

About SalesWorks

  • With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About the Role

  • Do you have a passion for quality and a keen eye for detail? Are you a skilled tester with a leadership mindset? We’re seeking a Software Quality Assurance Engineer (Manager) to join our dynamic IT team! You’ll play a pivotal role in ensuring the quality, performance, and reliability of our software applications through a comprehensive testing strategy.

Core Responsibilities

  • Lead your team in crafting robust test plans, collaborating with cross-functional teams to understand project requirements.
  • Champion test automation, designing, developing, and maintaining automated test scripts using industry-standard frameworks.
  • Implement and manage CI/CD pipelines for automated testing, ensuring efficient and reliable integration of changes.
  • Oversee thorough regression testing to identify and address potential issues in software releases.
  • Conduct performance testing to guarantee the scalability, responsiveness, and reliability of our applications.
  • Design and execute API tests to validate the functionality and integration of backend services.
  • Collaborate with stakeholders to plan and conduct User Acceptance Testing (UAT), ensuring alignment with user needs.
  • Manage defect tracking processes, identifying, documenting, and tracking software defects, working closely with development teams for timely resolution.
  • Contribute to the continuous improvement of test automation frameworks, prioritising scalability and maintainability.
  • Partner with developers, product managers, and other stakeholders to foster a deep understanding of project requirements.
  • Create and maintain comprehensive test documentation, including test plans, test cases, and test reports.

What We Are Looking For In A Candidate

  • Software Development Engineer in Test (SDET) or QA Engineer qualifications with a proven track record of success.
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Proficiency in programming languages (e.g., Java, Python, C#).
  • Experience with test automation frameworks (e.g., Selenium, JUnit, TestNG).
  • Strong knowledge of software testing methodologies and best practices.
  • Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI).
  • Experience with API testing tools (e.g., Postman, RestAssured).
  • Solid understanding of relational databases and SQL.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities.
  • Familiarity with agile development methodologies.

What We Offer

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment

Senior Software Developer

Do you have a passion for building high-quality software and driving innovation? Are you a skilled developer with experience in modern web technologies? We’re seeking a Senior Software Developer to join our dynamic IT team! In this role, you’ll play a pivotal role in crafting innovative solutions and delivering top-notch software features that support our key business objectives. You’ll collaborate closely with application owners and the development team to design, develop, and implement complex web applications.

About SalesWorks

  • With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About the Role

  • Do you have a passion for building high-quality software and driving innovation? Are you a skilled developer with experience in modern web technologies? We’re seeking a Senior Software Developer to join our dynamic IT team! In this role, you’ll play a pivotal role in crafting innovative solutions and delivering top-notch software features that support our key business objectives. You’ll collaborate closely with application owners and the development team to design, develop, and implement complex web applications.

Core Responsibilities

  • Partner with application owners to create detailed design documents (DDDs), including data and interface design.
  • Champion product innovation by leveraging modern web technologies to deliver solutions that drive business success.
  • Develop .NET applications and portals based on user requirements and software design specifications.
  • Solve complex problems with innovative approaches and a focus on quality.
  • Possess strong expertise in VB, C#, VB.NET, ASP.NET, MVC, and SQL Server.
  • Demonstrate a solid understanding of object-oriented programming (OOP) principles.
  • Lead the development process for assigned applications, ensuring adherence to best practices.
  • Design and work with n-tier architectures (UI, Business Logic Layer, Data Access Layer) with some experience in service-oriented architectures (SOA).
  • Design and optimise SQL Server stored procedures for efficient data management.
  • Continuously improve the product roadmap by identifying opportunities for development and optimization.
  • Foster a culture of learning and collaboration within the development team by introducing new technologies and promoting their adoption.
  • Assist in analysing requirements, designing system architecture, implementing, and testing large-scale enterprise real-time systems.
  • Create functional and technical specifications, as well as application prototypes.

What We Are Looking For In A Candidate

  • Software developer experience or team leader with 3-5 years of experience in modern web development.
  • Strong understanding of the Software Development Life Cycle (SDLC), familiar with both waterfall and agile methodologies.
  • Experience working in a collaborative environment, researching issues, and effectively communicating with team members and stakeholders.
  • Proven ability to manage and lead multiple application development teams.

What We Offer

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment

IT Infrastructure Manager

Lead the way in building and maintaining a robust IT infrastructure for SalesWorks! As our IT Infrastructure Manager, you’ll play a pivotal role in strategising, designing, and implementing cutting-edge technology solutions. You’ll ensure the smooth operation of our IT systems, network, and contact centre for optimal company performance.

About SalesWorks

  • With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About the Role

  • Lead the way in building and maintaining a robust IT infrastructure for SalesWorks! As our IT Infrastructure Manager, you’ll play a pivotal role in strategising, designing, and implementing cutting-edge technology solutions. You’ll ensure the smooth operation of our IT systems, network, and contact centre for optimal company performance.

Core Responsibilities

  • Develop and implement a comprehensive IT infrastructure roadmap, aligning technology strategies with overall business goals.
  • Oversee the management and growth of our IT infrastructure, ensuring efficiency, cost-effectiveness, and security.
  • Manage network and server operations, including monitoring access, routine maintenance, backups, and upgrades.
  • Collaborate with business users and vendors to understand contact center needs, design solutions, and oversee implementation and support.
  • Source, evaluate, and recommend feasible telecommunication solutions, managing implementation and ongoing support.
  • Review and advise on hardware, software, and automation service purchases, negotiating contracts and ensuring compliance.
  • Provide regular status updates to management on IT infrastructure initiatives and procedures.
  • Foster a collaborative environment, mentoring and developing your IT team for career progression.
  • Champion process improvement by implementing new and efficient procedures within the IT department.

What We Are Looking For In A Candidate

  • A bachelor’s degree in Computer Science, Information Technology, or a related field.
  • A minimum of eight (8) years of experience in IT network, server, telephony operations, and security, with strong knowledge of technical architecture.
  • At least five (5) years of progressive experience in IT infrastructure management, including telecommunications.
  • Experience with PABX, ACD, IVR, Dialers, Voice Loggers, and Quality Monitoring systems is a plus.
  • Proven project management skills from planning through implementation.
  • Excellent problem-solving, decision-making, communication, and interpersonal skills.
  • Strong analytical and negotiation skills, with a proactive, organised, and resourceful work style.
  • Familiarity with Payment Card Industry (PCI) standards is a plus.

What We Offer

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment

Regional Finance Operations Executive

Are you a detail-oriented individual with strong data management and analytical skills? We’re seeking a Regional Finance Operations Executive to join our dynamic Finance Operations team! You’ll play a vital role in supporting business processes, ensuring accurate data management, and preparing timely reports to support informed decision-making.

About SalesWorks

  • With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About the Role

  • Are you a detail-oriented individual with strong data management and analytical skills? We’re seeking a Regional Finance Operations Executive to join our dynamic Finance Operations team! You’ll play a vital role in supporting business processes, ensuring accurate data management, and preparing timely reports to support informed decision-making.

Core Responsibilities

  • Prepare daily, weekly, and monthly reports to provide financial insights.
  • Manage and update company databases to maintain data accuracy and integrity.
  • Provide operational support to stakeholders across the region, addressing their needs effectively.
  • Monitor ongoing operational projects and attend relevant meetings to stay informed.
  • Respond promptly and professionally to stakeholder inquiries via email and Microsoft Teams.
  • Ensure the completeness, accuracy, timeliness, and consistency of all operational functions, upholding high standards for reporting, administration, and data management.
  • Access company systems to extract and analyse data for scheduled and ad-hoc reports, fulfilling operational needs.
  • Communicate clearly and professionally, both verbally and in writing, to effectively collaborate with team members and stakeholders.
  • Identify trends and proactively highlight potential issues to your line manager.
  • Complete all assigned reports on time to prevent backlog.
  • Provide backup support to colleagues within the team.
  • Perform additional duties as assigned by the Regional Finance Operations Manager.
  • Be available to support stakeholders on public holidays when required.

What We Are Looking For In A Candidate

  • Strong communication skills (written, verbal, and interpretive).
  • Excellent analytical skills with the ability to collect, organise, analyse, and present large data sets with accuracy and attention to detail.
  • Ability to transform data into clear and concise reports.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Working knowledge of advanced Excel functions (pivot tables, vlookup, basic formulas).
  • A track record of achieving key performance indicators (KPIs).
  • Excellent written and spoken English language skills.
  • Meticulous attention to detail with a focus on accuracy.
  • Ability to thrive in a fast-paced, deadline-driven environment.
  • Strong teamwork and collaboration skills.
  • Proactive and resourceful with the ability to work independently under minimal supervision.
  • Adaptable and able to manage changing priorities effectively.
  • Adherence to data privacy regulations (PDPA) and company policies (clean desk policy, attendance, punctuality).

What We Offer

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment

Client Account Manager

Do you thrive in a fast-paced environment and have a passion for building strong client relationships? Are you a strategic thinker with a proven track record of success in client management? We’re seeking a Client Account Manager to join our dynamic team! In this leadership role, you’ll be responsible for overseeing a team of Client Account Executives (CAEs) and ensuring the successful execution of client campaigns. You’ll act as a key liaison between clients, sales teams, and senior management, driving strategic direction and maximising campaign effectiveness.

About SalesWorks

  • With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About the Role

  • Do you thrive in a fast-paced environment and have a passion for building strong client relationships? Are you a strategic thinker with a proven track record of success in client management? We’re seeking a Client Account Manager to join our dynamic team! In this leadership role, you’ll be responsible for overseeing a team of Client Account Executives (CAEs) and ensuring the successful execution of client campaigns. You’ll act as a key liaison between clients, sales teams, and senior management, driving strategic direction and maximising campaign effectiveness.

Core Responsibilities

  • Lead and mentor a team of Client Account Executives, providing coaching and guidance to ensure their success.
  • Develop and implement strategic plans for client accounts, identifying areas for improvement and driving campaign optimisation.
  • Conduct in-depth analysis of target markets and competitor trends to optimise sales team performance and campaign effectiveness.
  • Collaborate with clients, sales managers, and the General Manager to review key performance indicators (KPIs) and ensure alignment with business objectives.
  • Participate in management strategy meetings, contributing valuable insights and recommendations.
  • Establish and maintain clear operational guidelines for all aspects of client campaigns.
  • Oversee financial and compliance aspects of client accounts, ensuring adherence to legal and financial regulations.
  • Negotiate contracts and payment structures that are mutually beneficial for all stakeholders.
  • Identify and escalate potential risks to the General Manager to mitigate any negative impact on clients, the company, or the sales team.
  • Implement robust reporting systems to provide regular feedback, track campaign progress, and monitor key performance indicators.
  • Continuously improve the quality, functionality, and effectiveness of campaign reporting.

What We Are Looking For In A Candidate

  • Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
  • Solid experience in client service and management roles.
  • Proven track record of success in developing and executing strategic client campaigns.
  • Excellent stakeholder management skills with the ability to build and maintain strong relationships.
  • Meticulous attention to detail and a strong commitment to operational excellence.
  • Proficiency in Microsoft Office Suite.
  • Strong organisational skills with the ability to thrive in a fast-paced environment.
  • Excellent communication skills (written and spoken) in English and Bahasa Malaysia.
  • Determined and results-oriented with a willingness to take on challenges.
  • Innovative thinker and problem solver with a strategic mindset.
  • Confident and comfortable presenting ideas and recommendations to clients and senior management.

What We Offer

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment

Client Account Executive

Launch your career in client management with SalesWorks! As a Client Account Executive, you’ll play a vital role in supporting our Client Account Managers (CAMs) in building and maintaining strong client relationships. You’ll contribute to the success of our sales initiatives by providing administrative, analytical, and communication support.

About SalesWorks

  • With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.

About the Role

  • Launch your career in client management with SalesWorks! As a Client Account Executive, you’ll play a vital role in supporting our Client Account Managers (CAMs) in building and maintaining strong client relationships. You’ll contribute to the success of our sales initiatives by providing administrative, analytical, and communication support.

Core Responsibilities

  • Partner with CAMs to develop and execute effective client strategies, fostering positive relationships with key clients and stakeholders.
  • Analyse market trends and compile reports to identify growth opportunities and enhance campaign productivity.
  • Collaborate with internal and external teams, including Operations and Customer Service, to ensure smooth campaign execution.
  • Maintain clear communication channels, producing marketing materials and disseminating operational guidelines.
  • Track key performance indicators (KPIs), preparing regular reports to keep clients and sales teams informed.
  • Assist with meeting arrangements, coordinating client and product training sessions.
  • Manage administrative tasks, ensuring high-quality and timely reporting on inventory, campaigns, and critical numbers.
  • Participate in knowledge-sharing initiatives to contribute to team learning and development.
  • Support the CAM with ad-hoc projects as needed.

What We Are Looking For In A Candidate

  • Diploma or bachelor’s degree in any field (experience in warehousing, logistics, or supply chain management a plus).
  • Proficient in Microsoft Office Suite.
  • Excellent communication and interpersonal skills.
  • Well-organised, detail-oriented, and able to work independently with minimal supervision.
  • Adaptable and eager to learn, thriving in a fast-paced and dynamic environment.
  • Possess a “can-do” attitude and a willingness to take on new challenges.

What We Offer

  • Remote work setup: 3 days remote, 2 days in the office
  • Flexible working hours*
  • What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly*
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment